Chính sách bồi hoàn
CÔNG TY KANG NAM LAUNDRY Cảm ơn quý khách đã đọc Chính sách bồi hoàn của chúng tôi.
1) Refund form
can be in cash via bank transfer or in cash depending on the negotiation between the two parties, KANG NAM and the customer. The form of compensation can also be in kind, discount for the next use of services at KANG NAM as agreed by the two parties.
2) Refund time
After agreeing and confirming the compensation level, KANG NAM will compensate the customer within 15 working days from the time the two parties agree on the compensation plan & level. Except for special cases agreed by both parties.
3) In case of no agreement between the two parties
In case the customer and KANG NAM cannot agree on the compensation level. KANG NAM will return the item (in case of damage) within 15 days from the date of the last negotiation. The negotiation & compensation is considered terminated from that time & KANG NAM will not be responsible later.
- Less than 1 month: 90% “Original Value”
- More than 1 month to less than 3 months: 75% “Original Value”
- More than 3 months to less than 6 months: 65% “Original Value”
- More than 6 months to less than 12 months: 55% “Original Value”
- More than 12 months to less than 18 months: 50% “Original Value”
- More than 18 months: 25% “Original Value”
How to Determine the Current Value of an Item
- All damaged or lost items must be presented by the customer with a purchase receipt. KANG NAM accepts paper or electronic receipts (e-receipt, email, unedited screenshots). Handwritten receipts are not accepted.
- In the absence of a receipt, and the item still has an identifiable identification number that can be found on the market, the “Original Value” of the item is based on the purchase value from this receipt. KANG NAM will flexibly base on the current new price of the item on the market as the "Initial Value" of the item.
- In case the original item cannot be found & identified on the market, KANG NAM will have the right to determine the "Initial Value" of the item, however, this value will not exceed 1 million VND for the item
4) For authentic / genuine goods.
In case there is no invoice, KANG NAM has the right to refuse compensation in case it is determined that the item is a fake, counterfeit, or imitation. This determination is made by KANG NAM.
The "Current Value" of the item at the time of delivery to KANG NAM is determined based on the "Initial Value" & according to the time of use from the date of purchase on the invoice as in Article 3 (N0 3)
This Refund Policy is effective from July 1, 2024 until adjusted or notified by KANG
NAM.
Sincerely.